How would you improve online services in WA?

On 21 July 2021, the McGowan Government announced they are expanding its red-tape reduction team as part of a record $120 million investment to streamline Western Australia's approvals system and get billions of dollars' worth of capital projects underway.

“There is plenty of room to improve regulation to make it more transparent, predictable, seamless and efficient, and ensure the community has high confidence in it.”

Citizens and businesses have high expectations when accessing government services digitally.

Additional Information:

Digital technology is changing the way governments everywhere support their citizens. Digital innovation provides the WA Government with the opportunity to stimulate economic growth and allow Western Australian people, businesses and communities to thrive.

Innovation and ICT Minister Don Punch launched the new Digital Strategy for the Western Australian Government 2021-2025: Convenient, smart and secure services for all Western Australians.

The Digital Strategy will drive better service delivery by integrating and streamlining government services and regulatory processes. Government operations will be reoriented around the needs of people and businesses - rather than the structures of government.

Government decisions and services should be informed by data. The Digital Strategy will build whole-of-government data and analytics capabilities for new insights into WA's most complex social, health, environmental and economic issues.

The Digital Strategy for the Western Australian Government 2021-2025 (the Digital Strategy) aims to change the way our community interacts with government. It puts Western Australian people, businesses and communities at its centre and sets the vision for a government that provides convenient and secure online services informed by quality data insights. It also recognises that as government delivers more services online and better leverages data to inform its operations, excellent cyber security capabilities are more important than ever.

Useful links:

• https://www.wa.gov.au/organisation/department-of-the-premier-and-cabinet/digital-strategy-the-western-australian-government-2021-2025
• https://www.mediastatements.wa.gov.au/Pages/McGowan/2021/06/Western-Australias-bold-new-whole-of-government-Digital-Strategy-launched.aspx
• https://www.mediastatements.wa.gov.au/Pages/McGowan/2021/07/Red-tape-reduction-team-part-of-120m-dollar-investment-for-WA-projects.aspx

Image credit: Kel Henderson